AI Disclosure
Partners On The Line LLC
Effective date: November 5, 2026
1. Calls are answered by an AI assistant
Partners On The Line LLC provides an AI virtual assistant that answers phone calls for small businesses (our “clients”), using each client’s business name. At the start of every call, the assistant tells you that it is a virtual assistant and that the call is recorded. It will never claim to be a person. If you ask whether you are talking to a human, it will tell you the truth.
2. What the assistant does
- Answers questions using information the business has provided
- Books, confirms, and reschedules appointments
- Takes messages and passes them to the business
- Transfers urgent calls according to the business’s instructions
- Sends texts about your appointment, only if you agree during the call
3. What the assistant doesn’t do
- It is not an emergency service. If there is a risk to life, health, or safety, such as a gas leak, fire, or carbon monoxide, hang up and call 911.
- It does not take payment-card numbers or other sensitive information such as health or government ID numbers.
- It can make mistakes. It may mishear or misunderstand you. The business reviews call summaries and bookings, and you can always confirm details with the business directly.
4. Recordings and transcripts
Calls are recorded and transcribed so the business has an accurate record of your call, including a written summary and any booking details. The audio is processed by our voice AI provider and the AI models it uses, in order to understand you and respond.
Recordings and transcripts are kept for 90 days after the call and then deleted automatically. We do not use them to train AI models, and we do not sell them. Some of our providers process call data under their own terms, as described in our Privacy Policy.
5. Talking to a person
You can ask to speak with someone at any time. The assistant will transfer you if the business has staff available, or arrange a callback if it doesn’t.
6. Your choices
- If you don’t want to be recorded, you can end the call and contact the business another way, such as by email or in person.
- To ask about or delete a recording, contact the business you called, or contact us and we will pass your request to that business.
- Texts: you receive texts only if you agree during the call, and you can reply STOP at any time. See our SMS Terms at partnersontheline.com/sms-terms.
7. More information and contact
Our Privacy Policy at partnersontheline.com/privacy explains how we handle call information. Questions about this disclosure may be sent to Partners On The Line LLC at [email protected] or (602) 878-3167.